This happened at a New York airport and honestly, it is too good not to share. An award should go to the United Airlines gate agent who handled a difficult passenger with humor, quick thinking, and pure brilliance.
A crowded flight had just been canceled, and one poor agent was trying to rebook a very long line of frustrated travelers. Suddenly, a furious passenger stormed to the front, slammed his ticket on the counter, and shouted, “I have to be on this flight and it has to be FIRST CLASS.”
The agent stayed calm and replied, “I’m sorry, sir. I’ll be happy to help you, but first I need to take care of these folks. Then I’m sure we can work something out.”
But the man was not having it. He raised his voice so everyone could hear, “DO YOU HAVE ANY IDEA WHO I AM?”
Without missing a beat, the agent picked up the microphone and announced loudly, “May I have your attention, please. We have a passenger at Gate 14 who does not know who he is. If anyone can help identify him, please come to Gate 14.”
The entire line burst into laughter. The man was fuming, and through clenched teeth muttered something ugly. The agent smiled sweetly and said, “I’m sorry, sir. You’ll have to get in line for that too.”
That, my friends, is how you turn a storm into laughter. Because life is not about waiting for the storm to pass, it is about learning to dance in the rain. 🌧💃
Would you have had the guts to do what she did?